I have paid for an in-app purchase but have not received and Gems or VIP level. What is happening?

The in-app transaction may have failed due to various reasons. Please proceed to our customer support page (http://bit.ly/2iNeQuB) with the following details:

•    In-Game Name
•    Server Name
•    Date of Transaction
•    Time of Transaction
•    Amount of Transaction
•    Transaction ID
•    Attachment of the email confirmation from Google Play / Apple Store

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