- Ensure you have completed the one-time credit card / PayPal verification process. This is necessary to ensure you are a genuine and authorized credit card owner.
Note: Your credit card / PayPal verification will be rejected if false information is given.
- You may have exceeded your monthly credit limit on Cherry Exchange. The default limit is set at 60,000CC per month. Please fill up the authorization form on the Top-Up page if you wish to increase this limit.
- You may have unsettled credit card / PayPal issues with Cherry Credits, which lead to the suspension of your CC usage. Please submit a ticket at Cherry Messenger for further assistance.
- The credit card gateway (mPayment) or PayPal may be temporarily down for maintenance. Please try to Top-Up again at a later time.
- If this is your first CC Top-Up via credit card / PayPal, there is a 48-hour approval process as stated on the Top-Up page. Please be patient as the approval process is done manually.
A notification will be sent to your registered email account when your transaction is approved / rejected.
If your problem is not related to the categories above, please submit a ticket to Cherry Messenger with the following information:
- Top-Up method used (e.g. PayPal, MasterCard, VISA, etc)
- Date/time of transaction
- Problem encountered in detail
- Transaction Number from the third-party provider, if any