Error: Invalid Serial Number or Security Code!

Check the alphabets and digits of the Serial No. / Security Code / SN / PIN carefully; e.g. a zero may be mistaken as a big O.
If you are still experiencing problems using your scratch card or electronic Pin, please submit a ticket to Cherry Messenger with the following information:

  • Serial No. and Security Code of scratch card / SN and PIN / Electronic Pin Code
  • Error message encountered
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