- Did you topped up to the correct Cherry account?
Please note that Cherry Credits will not be able to assist any request to "transfer" CC to another account.
- Did you topped up via PayPal or credit card for the first time?
There is a 48-hour approval process as stated on the Top-Up page. Please be patient as the approval process is done manually.
A notification will be sent to your registered email account when your transaction is approved / rejected.
If your problem is not related to the categories above, please submit a ticket to Cherry Messenger with the following information:
- Top-Up method used (e.g. Prepaid Card, PayPal, MasterCard, etc)
- Date/time of transaction
- Problem encountered in detail
- Transaction Number from the third-party provider, if any
- Serial No. and Security Code of scratch card / SN and PIN / Electronic Pin Code used for Top-Up, if any