Error: Enter the 16 alphanumeric characters.

You may have entered the codes in the wrong fields:

  • Serial No. or SN - 16 alphanumeric characters
  • Security Code or PIN - 12 alphanumeric characters


If you are still experiencing problems using your scratch card or electronic Pin, please submit a ticket to Cherry Messenger with the following information:

  • Serial No. and Security Code of scratch card / SN and PIN / Electronic Pin Code
  • Error message encountered
Have more questions? Submit a request


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