I forgot my 6-digit Security PIN!

The 6-digit Security PIN is used when confirming certain CC Top-Up transactions, or changing the Cherry Exchange / game passwords. If you have forgotten your 6-digit Security PIN, you can reset it within Cherry Exchange.

  1. Click on "Personal Info" within Cherry Exchange.

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  2. Click on "Change Security Pin".

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  3. Click on "Forgot PIN?" at the top right corner.

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  4. Enter your Date of Birth, Secret Q&A and click "Submit".

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  5. Upon successful verification, a confirmation email will be sent from windmill@cherrycredits.com to your registered email address. Visit the link as stated in the email.

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  6. A new 6-digit Security PIN will be sent from windmill@cherrycredits.com to your registered email address. For security purposes, please log into Cherry Exchange and change your Security PIN immediately!

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All automated emails are sent from windmill@cherrycredits.com. Check your email account's Junk/Spam folders if you have yet to receive any.

If you have problems resetting your 6-digit Security PIN, please submit a ticket on Cherry Messenger with the following information:

  • Full Name
  • Date of Birth
  • Identification Number
  • Country of Residence

Our Cherry Gardeners will perform a manual reset for you upon successful account verification.

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