I forgot my 6-digit Security PIN!

The 6-digit Security PIN is used when confirming certain CC Top-Up transactions, or changing the Cherry Exchange / game passwords. If you have forgotten your 6-digit Security PIN, you can reset it within Cherry Exchange.

  1. Click on "Account Settings" in Cherry Exchange.

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  2. Click on "Change" beside Security PIN.

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  3. Click on "Forgot PIN?" at the lower left corner.

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  4. A confirmation email will be sent from windmill@cherrycredits.comto your registered email address. Visit the link as stated in the email.

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  5. A new 6-digit Security PIN will be sent from windmill@cherrycredits.com to your registered email address. For security purposes, please log into Cherry Exchange and change your Security PIN immediately.

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All automated emails are sent from windmill@cherrycredits.com. Check your email account's Junk/Spam folders if you have yet to receive any.

If you have problems resetting your 6-digit Security PIN, please submit a ticket on Cherry Messenger with the following information:

  • Cherry Exchange email address
  • Date of birth (if not stated in your identification document)
  • Image of your identification document (NRIC, birth certificate, driver's license, student pass, etc.) 

Our Cherry Gardeners will perform a manual reset for you upon successful account verification.

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