I forgot my 6-digit Security PIN!

The 6-digit Security PIN is used when confirming certain CC Top-Up transactions, or changing the Cherry Exchange / game passwords. If you have forgotten your 6-digit Security PIN, you can reset it within Cherry Exchange.

  1. Click on "Personal Info" within Cherry Exchange.


  2. Click on "Change Security Pin".

  3. Click on "Forgot PIN?" at the top right corner.


  4. Enter your Date of Birth, Secret Q&A and click "Submit".


  5. Upon successful verification, a confirmation email will be sent from windmill@cherrycredits.com to your registered email address. Visit the link as stated in the email.

  6. A new 6-digit Security PIN will be sent from windmill@cherrycredits.com to your registered email address. For security purposes, please log into Cherry Exchange and change your Security PIN immediately!


All automated emails are sent from windmill@cherrycredits.com. Check your email account's Junk/Spam folders if you have yet to receive any.

If you have problems resetting your 6-digit Security PIN, please submit a ticket on Cherry Messenger with the following information:

  • Cherry Exchange email address
  • Date of birth (if not stated in your identification document)
  • Image of your identification document (NRIC, birth certificate, driver's license, student pass, etc.) 

Our Cherry Gardeners will perform a manual reset for you upon successful account verification.

Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk