I did not receive my new Security PIN via email.

  • Ensure you have clicked on the link within the Reset Security PIN request email.

  • All automated emails are sent from windmill@cherrycredits.com. Check your email account's Junk/Spam folders.
    Please be aware that some email providers may take some time to deliver your mail.

  • Or alternatively, please try adding "windmill@cherrycredits.com" to your contacts or trusted senders list within your email client and send your request again.


If you have problems resetting your 6-digit Security PIN, please submit a ticket on Cherry Messenger with the following information:

  • Cherry account's email address
  • Date of birth (if not stated in your identification document)
  • Image of your identification document (NRIC, passport, birth certificate, driver's license, student pass, etc.)

Our Cherry Gardeners will perform a manual reset for you upon successful account verification.

Have more questions? Submit a request


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