- Ensure you have clicked on the link within the Reset Security PIN request email.
- All automated emails are sent from firstname.lastname@example.org. Check your email account's Junk/Spam folders.
Please be aware that some email providers may take some time to deliver your mail.
- Or alternatively, please try adding "email@example.com" to your contacts or trusted senders list within your email client and send your request again.
If you have problems resetting your 6-digit Security PIN, please submit a ticket on Cherry Messenger with the following information:
- Cherry account's email address
- Date of birth (if not stated in your identification document)
- Image of your identification document (NRIC, passport, birth certificate, driver's license, student pass, etc.)
Our Cherry Gardeners will perform a manual reset for you upon successful account verification.