The Secret Q&A is used when performing a reset on the 6-digit Security PIN. If you have forgotten your Secret Q&A, you can reset it within Cherry Exchange.
- Click on "Personal Info" within Cherry Exchange.
- Click on "Change Secret Q&A".
- Enter your new Secret Question, Answer and click "Submit".
- Enter your Date of Birth.
- Enter your 6-digit Security PIN to confirm the reset.
All automated emails are sent from email@example.com. Check your email account's Junk/Spam folders if you have yet to receive any.
If you have problems resetting your Secret Q&A, please submit a ticket on Cherry Messenger with the following information:
- Full Name
- Date of Birth
- Identification Number
- Country of Residence
Our Cherry Gardeners will perform a manual reset for you upon successful account verification.