1. Users who try to access a locked Cherry Exchange account will receive an error message…
“Oops! Your Cherry Exchange has been locked! An email has been sent to your registered email address. Click here if you did not receive any email instruction on how to release your Cherry Exchange.”
Click on the “Click here” to open the new release code request page
2. Choose Request for New Release Code
3. Enter the email address linked to your Cherry Exchange account, key-in your 6 digit security pin and click Confirm to complete the release code request.
4. A message will prompt stating that the new release code has been sent to the email address linked to the Cherry Exchange account.
5. Go to your inbox and open the email form Cherry Exchange. Instructions will be given on how to unlock the account including the:
- Release Account Link – http://exchange.cherrycredits.com/account/release/email
- Release Code – Random alphanumeric string
6. On the release page, http://exchange.cherrycredits.com/account/release/email enter the:
- Login ID (Email Address)
- Release Code (from the Cherry Credits email)
- 6-digit Security PIN
Click ‘Confirm’ to complete the unlocking process.
7. You will receive another email stating that the Cherry Exchange account has been unlocked together with a new password.
8. Go back to https://exchange.cherrycredits.com/index.aspx and login using your new password.