My game client disconnects every few minutes regardless of where I am.

  • One of your GPK files may be corrupted due to the use of third-party programs, resulting in game instability.

    Replace your GPK files

    Step 1: Locate your Dragon Nest folder. Example: (C:\CherryDeGames\DragonNest)
    Step 2: Delete the GPK folder.
    Step 3: Launch Dragon Nest to allow GPK to download the updated files.
     
  • Your Internet Service Provider (ISP) may have a poor connection to our game servers. You may do a tracert and forward to your ISP for assistance.

    Step 1: On Windows, click Start. Type 'cmd' and enter.
    Step 2: When the Command Prompt window appears, type:

    tracert www.cherrycredits.com

     
    For an optimal connection, there should not be any nodes with 'Request timed out', or >200ms ping time.
     

  • Use a wired Internet connection to connect to Dragon Nest SEA, as wireless connections tend to be unstable due to varied reception coverage.
     
  • Your router might be blocking or rejecting data sent from our game servers to your personal computer. If possible, access Dragon Nest SEA without the use of a router and monitor if the situation improves.

  • If your network does not meet the minimum requirements for Dragon Nest SEA, consider upgrading your Internet connection plan. 
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