The item delivery can be delayed after purchasing due to the temporary network issue and please exit/re-login the game properly and check again.
- We can support issues on undelivered items if paid through Google Play. You may visit our customer support with the details below for further assistance.
1. Character name:
2. Email address:
3. Purchase Date/time:
4. Google Purchase number:
5. Purchased product name:
6. Request: (CANCEL purchase or CREDIT to account)
- Purchases made through iTunes can only be cancelled or refunded by Apple. Check the related information through this link and contact Apple for inquiries regarding your purchase.