I did not receive my Gems after purchase.

The item delivery can be delayed after purchasing due to the temporary network issue and please exit/re-login the game properly and check again.

  • We can support issues on undelivered items if paid through Google Play. You may visit our customer support with the details below for further assistance.

        1. Character name: 
        2. Email address:
        3. Purchase Date/time:
        4. Google Purchase number:
        5. Purchased product name:
        6. Request: (CANCEL purchase or CREDIT to account)

  • Purchases made through iTunes can only be cancelled or refunded by Apple. Check the related information through this link and contact Apple for inquiries regarding your purchase.


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