I have paid for an in-app purchase but have not received and Gems or VIP level. What is happening?

The in-app transaction may have failed due to various reasons. Please proceed to our customer support page (http://bit.ly/blspgps) with the following details:

• In-Game Name
• Server Name
• Date of Transaction
• Time of Transaction
• Amount of Transaction
• Transaction ID
• Attachment of the email confirmation from Google Play / Apple Store