I have paid for an in-app purchase but have not received and Gems or VIP level. What is happening?

The in-app transaction may have failed due to various reasons. Please proceed to our customer support page (http://bit.ly/blspgps) with the following details:

  • In-Game Name
  • Server Name
  • Date of Transaction
  • Time of Transaction
  • Amount of Transaction
  • Transaction ID
  • Attachment of the email confirmation from Google Play / Apple Store
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