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Cherry Messenger FAQ
What is the official launch time of Luna Chronicles Prelude?
Why did my account get wiped during Prelude Official Launch?
Where can I download Luna Chronicles?
Do I need an internet connection to play Luna Chronicles?
Does Luna Chronicles support my device?
What are Carats?
How do I get Carats?
What is Honor?
How do I get Honor?
What is Gold?
How do I get Gold?
Why was my account (Linked to Facebook, Google, Eyedentity or Guest) reset?
How can I replace my existing Facebook Account with a new one?
How can I upgrade my Guest account?
What if I spent money prior to the server wipe?
When purchasing items, why am I being billed a different amount than the prices stated in the Shop?
I have paid for an in-app purchase but have not received any Carats. What is happening?
I Pre-Signed up, but I haven’t received my Pre-Signup Rewards.
I've encountered a bug and/or payment issue. What should I do?
Why is my game looping repeatedly at the compressing/decompressing?
Why is my game auto-closing (crashing)?
Where do I report bugs?
When playing Luna Chronicles, the screen goes black, but I can still hear in-game sounds.
Where can I report Translation/Text errors?
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